Refund Policy

Welcome to HMP Travel's Refund Policy. This Refund Policy outlines the terms and conditions governing refunds for bookings made through our Platform. Please read this policy carefully before making any bookings.

1. Booking Cancellations

1.1 Cancellation by User:

If you need to cancel your booking, you may be eligible for a refund depending on the terms and conditions of the booking and the cancellation policy of the travel supplier (such as airlines, hotels, or car rental companies).

1.2 Cancellation by Travel Supplier:

In the event that a travel supplier cancels your booking for any reason, you may be entitled to a refund or alternative arrangements as per the supplier's policies.

2. Refund Eligibility

2.1 Refundable Bookings:

Some bookings may be eligible for a full or partial refund if canceled within the specified cancellation period and according to the supplier's refund policy. Refundable bookings typically incur a cancellation fee, which will be deducted from the refund amount.

2.2 Non-Refundable Bookings:

Certain bookings may be non-refundable, meaning that no refund will be provided if canceled. However, you may still be entitled to a refund of taxes, fees, or other charges, depending on the supplier's policies.

3. Refund Process

3.1 Refund Requests:

To request a refund, you must contact our customer support team or follow the instructions provided in your booking confirmation email. Please provide your booking details and reason for cancellation when submitting your refund request.

3.2 Refund Processing Time:

Refunds will be processed in accordance with the supplier's policies and may take some time to reflect in your account. Processing times vary depending on the payment method and financial institution.

4. Exceptions

4.1 Force Majeure Events:

In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or government actions, refunds may be subject to additional restrictions or delays.

4.2 Special Circumstances:

We understand that certain situations may warrant exceptions to our standard refund policy, such as medical emergencies or bereavement. Please contact our customer support team to discuss your situation, and we will do our best to assist you.

5. Changes to Bookings

5.1 Change Fees:

Changes to bookings, including modifications to travel dates, destinations, or passenger names, may be subject to change fees or penalties imposed by the travel supplier.

5.2 Rebooking Options:

If you need to make changes to your booking, please contact our customer support team for assistance. We will work with the travel supplier to explore rebooking options and inform you of any applicable fees or charges.

6. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact us at support@hmptravel.com Our customer support team is available to assist you with any inquiries.

7. Definitions

For definitions of capitalized terms used in this Refund Policy, please refer to our Terms of Use.

By making a booking through our Platform, you agree to abide by the terms and conditions outlined in this Refund Policy. HMP Travel reserves the right to update or amend this policy at any time without prior notice.